FAQ

Frequently Asked Questions

How do I clean my Erosense products?
Our devices are made from high-quality, body-safe materials. For non-waterproof products, wipe down with a damp cloth and mild soap, avoiding charging ports. For waterproof products, wash with warm water and mild soap. Always dry thoroughly before storage.

Are your products body-safe?
Yes. All Erosense products are made from medical-grade silicone or ABS plastic and are phthalate-free. We prioritise your safety and comfort.

Do you offer discreet packaging?
Absolutely. All orders are shipped in unmarked packaging with no reference to the contents or Erosense on the outside.

When will my order ship?
We process orders within 1–2 business days. You will receive a shipping confirmation email with tracking information once your order has dispatched.

Do you ship internationally?
Yes, we ship internationally to select countries. Customs duties and taxes are the responsibility of the recipient.

Can I return or exchange an item?
Due to the intimate nature of our products, all sales are final. Please refer to our Return & Refund Policy for more details.